Shipping policy
Thank you for shopping with Novixa. This policy explains how and when we ship your orders.
Order Processing
Orders are processed within [1 to 3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email once your order ships.
Delivery Times
Estimated delivery times after dispatch:
- Major cities (Karachi, Lahore, Islamabad): [3 to 5] business days
- Other cities and towns: [5 to 8] business days
- Remote areas: [7 to 10] business days
Delivery times are estimates and are not guaranteed. Large furniture items may take longer due to their size and handling requirements.
Shipping Charges
- Shipping is calculated at checkout based on your location and order size.
- [Orders above Rs. [AMOUNT] qualify for free shipping.] (Remove this line if you don't offer free shipping.)
- Additional charges may apply for bulky furniture or remote locations.
Delivery of Large Furniture
For large items, our courier will contact you before delivery to arrange a suitable time. Please make sure the delivery address has clear access for large parcels. Someone must be available to receive and inspect the item.
Inspect Your Order on Arrival
Please inspect your order at the time of delivery. If an item arrives damaged or incorrect, contact us within [48 hours] at muhamadwaqasaslam@gmail.com with photos, so we can resolve it quickly.
Delays
We are not responsible for delays caused by couriers, weather, or events outside our control. If your order is significantly delayed, contact us and we will help track it.
Contact
For any shipping questions, email us at muhamadwaqasaslam@gmail.com.